The role of a Senior Secretary or Personal Assistant (PA) is evolving with the demands of the modern workplace. This 5-day course is designed to enhance skills in time management, communication, project coordination, and office management. Participants will gain practical tools, knowledge, and techniques to boost productivity, support executive functions, and contribute to the overall efficiency of the organization. The course blends soft skills and technical expertise essential for a high-performing administrative professional.
What Will You Learn?
- Develop advanced organizational and time management skills.
- Enhance communication abilities for efficient internal and external collaboration.
- Master the art of prioritization and multitasking in high-pressure environments.
- Improve executive support skills, including calendar, project, and document management.
- Gain confidence in handling sensitive information and decision-making.
Lessons in this course
Day 1 – Introduction to Executive Support
Daily Learning Points:
- Role Evolution: Understand how the role of Senior Secretary/PA has evolved in modern organizations.
- Core Competencies: Explore essential skills like discretion, emotional intelligence, and confidentiality.
- Professionalism: Learn the expectations of professionalism, demeanor, and communication style.
- Executive Support: Grasp the basic principles of supporting senior executives effectively.
- Relationship Management: Techniques for building strong relationships with executives, colleagues, and clients.
Benefits to the Company:
- Improved efficiency in managing executive schedules.
- Increased professionalism and client handling.
- Streamlined communication channels within the organization.
Benefits to Participants:
- Clarity on expectations from senior roles.
- Enhanced relationship-building skills.
- Greater confidence in providing executive-level support.
Day 2 – Time Management & Prioritization
Daily Learning Points:
- Prioritization Frameworks: Learn tools like Eisenhower Matrix for prioritizing tasks.
- Delegation: Master the art of delegation and when to pass tasks to others.
- Time Management Techniques: Explore methods like the Pomodoro Technique and Time Blocking.
- Task Automation: Understand how technology can help automate routine tasks.
- Proactive Scheduling: Develop strategies for calendar management that ensure maximum productivity.
Benefits to the Company:
- Improved productivity and workflow.
- Effective handling of multiple priorities, leading to smoother operations.
- Reduced bottlenecks due to proactive calendar and task management.
Benefits to Participants:
- Practical time management tools to manage complex workloads.
- Ability to handle high-pressure situations with composure.
- Skills in optimizing personal and executive time effectively.
Effective Communication and Interpersonal Skills
Daily Learning Points:
- Communication Styles: Recognize different communication styles and adapt accordingly.
- Writing for Business: Learn effective email etiquette and report writing.
- Managing Upward Communication: How to effectively communicate with senior executives.
- Interpersonal Skills: Building rapport and managing relationships across different levels.
- Conflict Resolution: Techniques for managing conflicts and difficult conversations.
Benefits to the Company:
- Smoother internal and external communication.
- Reduced chances of miscommunication.
- Better collaboration between executives and staff.
Benefits to Participants:
- Enhanced confidence in written and verbal communication.
- Tools to manage difficult conversations and negotiations.
- Improved relationships with internal and external stakeholders.
Project & Event Management
Daily Learning Points:
- Project Management Basics: Understand the fundamentals of project planning, timelines, and milestones.
- Event Coordination: Best practices in organizing corporate events, meetings, and conferences.
- Risk Management: How to anticipate and mitigate risks during events or projects.
- Budget Management: Learn basic budgeting for events and small projects.
- Evaluation and Feedback: Strategies for post-event or project evaluation.
Benefits to the Company:
- Improved project execution and event coordination.
- Reduced risk of overspending and delays in projects.
- Efficient handling of corporate events and projects.
Benefits to Participants:
- Confidence in managing projects from start to finish.
- Improved organizational and planning skills.
- Tools for managing deadlines and project risks effectively.
Advanced Office Management and Personal Development
Daily Learning Points:
- Office Technology: Explore advanced tools and software to improve office efficiency.
- Document Management: Techniques for organizing and maintaining sensitive documents.
- Personal Development Plans: Develop a personal career growth plan with clear objectives.
- Work-Life Balance: Strategies for managing workload while maintaining work-life balance.
- Continuous Learning: Understand the importance of lifelong learning and skills development.
Benefits to the Company:
- A well-organized and tech-savvy office environment.
- Streamlined document management processes.
- Motivated staff who are committed to personal growth and development.
Benefits to Participants:
- Skills to enhance office operations through technology.
- Better document handling and organization methods.
- A clear plan for ongoing personal and career development.
Overall Course Benefits to the Company:
- Boosted productivity through enhanced administrative efficiency.
- Streamlined support for executives, leading to improved decision-making and reduced operational bottlenecks.
- A more organized and professional office environment that reflects well on the organization.
Overall Course Benefits to Participants:
- Increased competence and confidence in supporting senior executives.
- Enhanced personal development and career growth opportunities.
- Practical tools and techniques to improve time management, communication, and project execution.